TYPICAL METAL FINISHING SUPPLY CHAIN COMPONANT MANUFACTURERS High number of interfaces to manage. High logistics costs. Complex logistics management. Poor visibility of supply chain performance and order status. Limited leverage to improve service levels. TREATMENT HOUSES High number of interfaces to manage. Few large customers and many small customers. Small sccounts recieve inferior service level. Poor visibility of customer demand. Difficult to plan capacity. KING & FOWLER VALUE PROPOSITION COMPONANT MANUFACTURERS Outsourced to supply chain experts - less risk. Single interface. Simplified logistics process. Reduced logistics costs. Improved service levels. Greater leverage to drive price reductions. On-line visibility of order status. TREATMENT HOUSES Single interface. One large customer representing several small customers. Improved visibility of customer demand. Less complex capacity planning. Improved resource utilisation.